General Queries

What makes Vesco Cycles different from other brands?

Vesco stands out for its commitment to quality, innovation, and a wide variety of options to suit every rider's preference.

Do I need to assemble the bicycle myself, and is it a difficult process?

Every Vesco cycle is shipped 85-90% assembled, simplifying the setup for our customers. Following the user manual and safety instructions carefully makes the assembly process easy and not difficult.

Can I find cycles for both kids and adults in your collection?

Yes, Vesco provides cycles for both kids and adults, ensuring a comprehensive selection for the entire family.

How does a hybrid bicycle differ from a mountain bike (MTB)?

A hybrid bike is a blend of a road bike and a mountain bike, suitable for both paved roads and off-road trails. In contrast, a mountain bike, or MTB, is equipped with more suspension to handle rough terrains.

Payment Queries

What payment methods do you accept?

We accept a variety of payment methods to offer you flexibility. This includes major credit and debit cards, as well as popular online payment gateways.

Is it safe to make online payments on your website?

Yes, your online transactions with us are completely secure. We employ advanced encryption protocols and partner with trusted payment gateways to ensure the confidentiality and safety of your personal and financial information.

Are there any additional charges or hidden fees during the checkout process?

We believe in transparency. The price displayed during checkout includes the cost of the product and applicable taxes. Shipping fees, if any, will be clearly communicated before you finalize your purchase. There are no hidden fees.

Can I modify or cancel my order after making a payment?

Once an order is confirmed and payment is processed, modifications or cancellations may not be possible. Please review your order carefully before completing the payment. If you have specific concerns, please contact our customer support team for assistance.

Shipping Queries

What should I do if my package is lost during shipping?

In the rare event that your package is lost or hasn't arrived within the expected timeframe, please contact our customer support. We will initiate a thorough investigation with our shipping partners and work to resolve the issue promptly.

How much does shipping cost?

Shipping costs vary based on your location and the shipping method selected during checkout. You can view the shipping fees before completing your purchase.

What is the estimated delivery time for my order?

The estimated delivery time depends on your location and the shipping option chosen. During checkout, you will see the expected delivery date. We also provide tracking information so you can monitor the progress of your shipment.

What happens if I'm not available to receive the delivery?

If you're not available at the time of delivery, the courier service will typically leave a notification with instructions for redelivery or information on where to pick up your package. It's important to check the courier's policy for your specific location.