At Vesco Cycles, due to the nature of our products, returns and refunds are not accepted once an order has been delivered. However, if your item arrives damaged, defective, or incorrect, we will review the issue and provide a replacement where applicable.

Damages, Defects, or Incorrect Items

Please inspect your order upon delivery. If the item is damaged, defective, or if you receive the wrong item, contact us within 48 hours of receiving your order so we can evaluate the issue and resolve it.

To request a replacement, please email us at vescooffice@gmail.com with the following details:

  • Order number
  • Clear photos or videos showing the damage or defect
  • Photos of the outer packaging
  • A brief description of the issue

Our team will review the request and notify you once the issue has been verified. If approved, we will arrange a replacement of the damaged product or the affected part, depending on the situation.

Replacement Eligibility

To be eligible for a replacement:

  • The issue must be reported within 48 hours of delivery
  • Photo or video evidence must be provided
  • The product must be unused and in its original packaging
  • A valid proof of purchase or order confirmation must be available

Non-Eligible Requests

Replacement requests will not be accepted under the following circumstances:

  • Change of mind after purchase
  • Personal dislike of the product
  • Minor cosmetic variations that do not affect product functionality
  • Damage caused by improper use, handling, or assembly
  • Requests made after the 48-hour reporting window

Unboxing Recommendation

Customers are strongly advised to record an unboxing video at the time of delivery. This helps us verify damage claims and process replacement requests more efficiently.

Contact

For replacement requests or order-related queries, please contact us at:

Email: customersupport@vescocycles.com