Privacy Policy

Our Privacy Policy outlines the collection, use, and disclosure of your Personal Information by vescocycles.com (referred to as the "Site" or "we") during your visit or when making a purchase.

Contact

For further inquiries, additional information about our privacy practices, or to file a complaint after reviewing this policy, please reach out via email at vescooffice@gmail.com or by mail using the following address:

86-B, Industrial Area, A, Extensions, 141002 Ludhiana PB, India

Acquiring Personal Information

Upon your Site visit, we gather specific details about your device, your engagement with the Site, and the necessary information to facilitate your purchases. If you reach out for customer support, additional information may also be collected. Throughout this Privacy Policy, any data pertaining to an identifiable individual, including the details listed below, is referred to as "Personal Information." Refer to the list for insights into the types of Personal Information collected and the reasons behind it.

Device Information

  • Collection Purpose: Accurate loading of the Site for you and analytics on Site usage to optimize our platform.
  • Source: Automatically gathered through cookies, log files, web beacons, tags, or pixels when accessing our Site [INCLUDE OR EXCLUDE ANY OTHER TRACKING TECHNOLOGIES USED].
  • Business Purpose Disclosure: Shared with our processor Shopify [INCLUDE ANY OTHER VENDORS WITH WHOM THIS INFORMATION IS SHARED].
  • Personal Information Collected: Web browser version, IP address, time zone, cookie details, viewed sites or products, search terms, and interactions with the Site [INCLUDE OR EXCLUDE ANY OTHER PERSONAL INFORMATION COLLECTED].

Order Information

Collection Purpose: To deliver products or services as per our contract, process payment details, coordinate shipping, issue invoices or order confirmations, communicate with you, assess orders for potential risk or fraud, and, based on your preferences, provide information or advertising about our products or services.

  • Source of Collection: Directly collected from you.
  • Business Purpose Disclosure: Shared with our processor Shopify [INCLUDE ANY OTHER VENDORS WITH WHOM THIS INFORMATION IS SHARED. FOR EXAMPLE, SALES CHANNELS, PAYMENT GATEWAYS, SHIPPING AND FULFILLMENT APPS].
  • Personal Information Collected: Name, billing address, shipping address, payment information (including credit card numbers [INSERT ANY OTHER PAYMENT TYPES ACCEPTED]), email address, and phone number.

Customer Support Information

  • Collection Purpose: To deliver customer support services.
  • Source of Collection: Obtained directly from you.
  • Business Purpose Disclosure: Shared with relevant vendors for customer support.
  • Personal Information Collected: [INCLUDE ANY OTHER INFORMATION YOU COLLECT: OFFLINE DATA, PURCHASED MARKETING DATA/LISTS]
  • Collection Purpose: To facilitate customer support.
  • Source of Collection: Obtained directly from you.
  • Business Purpose Disclosure: [ADD ANY VENDORS USED TO PROVIDE CUSTOMER SUPPORT]
  • Personal Information Collected: [ADD ANY MODIFICATIONS TO THE INFORMATION LISTED ABOVE OR ADDITIONAL INFORMATION AS NEEDED.]

[INSERT FOLLOWING SECTION IF AGE RESTRICTION IS REQUIRED]

Minors

The Site is designed for individuals above the age of [INSERT AGE]. We do not knowingly collect Personal Information from children intentionally. If you are a parent or guardian and believe that your child has shared Personal Information with us, kindly reach out to us at the provided address to request deletion.

Sharing Personal Information

We disclose your Personal Information to service providers to assist in delivering our services and fulfilling contractual obligations, as detailed above. Notable examples include:

  • Utilizing Shopify to power our online store. For more details on how Shopify handles your Personal Information, please refer to their privacy policy: https://www.shopify.com/legal/privacy.
  • Sharing Personal Information to adhere to applicable laws, respond to legal requests (e.g., subpoena, search warrant), or protect our rights.
  • [INSERT DETAILS ABOUT OTHER SERVICE PROVIDERS]

[INCLUDE THE FOLLOWING SECTION IF USING REMARKETING OR TARGETED ADVERTISING]

Behavioral Advertising

As mentioned earlier, we leverage your Personal Information to furnish targeted advertisements or marketing communications that we believe align with your interests. For instance:

  • [INSERT IF APPLICABLE] We utilize Google Analytics to gain insights into how our customers navigate the Site. Learn more about Google's use of your Personal Information here: https://www.google.com/intl/en/policies/privacy/. If you wish to opt-out of Google Analytics, you can do so here: https://tools.google.com/dlpage/gaoptout.
  • [INSERT IF YOU USE A THIRD PARTY MARKETING APP THAT COLLECTS INFORMATION ABOUT BUYER ACTIVITY ON YOUR SITE] We share details regarding your Site usage, purchases, and interaction with our ads on external websites with our advertising partners. Some of this information is directly collected and shared with our advertising partners, and in certain cases, consent may be obtained through cookies or similar technologies based on your location.
  • [INSERT IF USING SHOPIFY AUDIENCES] Our use of Shopify Audiences assists us in presenting ads on external websites, collaborating with advertising partners to reach buyers who've made purchases with other Shopify merchants and share an interest in what we offer. Additionally, we share information about your Site usage, purchases, and the associated email address with Shopify Audiences. This enables other Shopify merchants to present offers that may align with your interests.
  • [INSERT OTHER ADVERTISING SERVICES USED]

For a comprehensive understanding of how targeted advertising functions, you can explore the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

To opt out of targeted advertising, you can use the following links for specific services:

[INCLUDE OPT-OUT LINKS FROM WHICHEVER SERVICES BEING USED. COMMON LINKS INCLUDE:

  • Facebook: https://www.facebook.com/settings/?tab=ads
  • Google: https://www.google.com/settings/ads/anonymous
  • Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you have the option to opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.

Using Personal Information

We utilize your personal information to deliver our services, encompassing product sales, payment processing, order shipping and fulfillment, and keeping you informed about new products, services, and offers.

[INCLUDE THE FOLLOWING SECTION IF YOUR STORE IS LOCATED IN OR IF YOU HAVE CUSTOMERS IN EUROPE]

Lawful Basis

In accordance with the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

[INCLUDE ALL THAT APPLY TO YOUR BUSINESS]

  • Your consent;
  • The performance of the contract between you and the Site;
  • Compliance with our legal obligations;
  • Protection of your vital interests;
  • Execution of a task carried out in the public interest;
  • Pursuit of our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

Upon placing an order through the Site, we retain your Personal Information for our records unless you request its erasure. For details on your right to erasure, refer to the 'Your Rights' section below.

Automatic Decision-Making

If you reside in the European Economic Area (EEA), you have the right to object to processing based solely on automated decision-making, including profiling, if it has a legal impact on you or significantly affects you.

We [DO/DO NOT] engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor, Shopify, employs limited automated decision-making to counteract fraud, which does not have a legal or otherwise significant effect on you.

Services that involve aspects of automated decision-making include:

  • Temporary blacklist of IP addresses linked to recurrent failed transactions. This blacklist remains active for a brief duration, typically a few hours.
  • Temporary blacklist of credit cards associated with IP addresses on the blacklist. This blacklist persists for a short period, typically a few days.

Selling Personal Information

[INCLUDE THIS SECTION IF YOUR BUSINESS IS SUBJECT TO THE CALIFORNIA CONSUMER PRIVACY ACT AND SELLS PERSONAL INFORMATION AS DEFINED BY THE CALIFORNIA CONSUMER PRIVACY ACT]

Our Site engages in the sale of Personal Information, as defined by the California Consumer Privacy Act of 2018 (“CCPA”).

[Insert:

  • Categories of information sold;
  • IF USING SHOPIFY AUDIENCES: Information about your use of the Site, your purchases, and the email address associated with your purchase;
  • Instructions on how to opt-out of the sale;
  • Whether your business sells information of minors (under 16) and whether you obtain affirmative authorization;
  • If you provide a financial incentive to sell information, provide information about what that incentive is.]

Your Rights

[INCLUDE FOLLOWING SECTION IF YOUR STORE IS LOCATED IN OR IF YOU HAVE CUSTOMERS IN EUROPE]

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to request correction, updating, or erasure of your Personal Information. To exercise these rights, please contact us through the provided contact information. [OR INSERT ALTERNATIVE INSTRUCTIONS FOR SENDING ACCESS, ERASURE, CORRECTION, AND PORTABILITY REQUESTS]

Your Personal Information will initially undergo processing in Ireland and subsequently be transferred outside of Europe for storage and additional processing, including to Canada and the United States. For detailed information on how data transfers comply with the GDPR, please refer to Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

[INCLUDE FOLLOWING SECTION IF YOUR BUSINESS IS SUBJECT TO THE CALIFORNIA CONSUMER PRIVACY ACT]

CCPA

If you are a resident of California, you possess the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to request correction, updating, or erasure of your Personal Information. To exercise these rights, please contact us through the provided contact information. [OR INSERT ALTERNATIVE INSTRUCTIONS FOR SENDING ACCESS, ERASURE, CORRECTION, AND PORTABILITY REQUESTS]

If you wish to designate an authorized agent to submit these requests on your behalf, please reach out to us at the above address.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

[Be sure to check this list against Shopify’s current list of cookies on the merchant storefront: https://www.shopify.com/legal/cookies ]

[INSERT OTHER COOKIES OR TRACKING TECHNOLOGIES THAT YOU USE]

The duration a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you cease browsing, while persistent cookies endure until their expiration or deletion. The majority of our cookies are persistent, expiring between 30 minutes and two years from the date of download to your device.

Controlling and managing cookies is possible through various methods. It's essential to note that removing or blocking cookies may adversely affect your user experience, and certain parts of our website may become inaccessible.

While most browsers automatically accept cookies, you can decide whether to accept them through your browser controls, typically located in the “Tools” or “Preferences” menu. Further guidance on adjusting your browser settings or managing, blocking, and filtering cookies can be found in your browser’s help file or on sites such as: www.allaboutcookies.org.

Moreover, please be aware that blocking cookies may not entirely prevent the sharing of information with third parties, such as our advertising partners. To exercise your rights or opt-out of specific uses of your information by these parties, refer to the instructions in the “Behavioral Advertising” section above.

Do Not Track

It's important to acknowledge that due to the lack of a consistent industry understanding of how to respond to “Do Not Track” signals, we do not modify our data collection and usage practices upon detecting such a signal from your browser.

Changes

This Privacy Policy may be periodically updated to reflect changes in our practices or for operational, legal, or regulatory reasons.

Complaints

As mentioned earlier, if you wish to file a complaint, kindly reach out to us via email or mail using the contact details provided under “Contact” above.

If you find our response to your complaint unsatisfactory, you retain the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: [Add contact information or website for the data protection authority in your jurisdiction. For instance: https://ico.org.uk/make-a-complaint/]